Shipping policy

Last updated: September 21, 2026

Where we ship

Floorboard Findings currently ships online orders within the United States from our studio in York, Pennsylvania. If checkout does not offer shipping to an address, we cannot accept an online order for that destination.

Ready-to-ship and made-to-order items

Product pages identify whether an item is ready to ship or made to order. Ready-to-ship items are finished pieces held in studio inventory. Made-to-order pieces require studio time for folding, dyeing, curing, rinsing, washing, drying, and finishing before shipment.

Ready-to-ship pieces normally leave the studio in 1–3 days. Made-to-order pieces normally leave the studio in about 5–7 days. When a product or colorway drop provides a different processing estimate or batch cutoff, that product-specific information applies to the order. Missing a stated batch cutoff can move production to the following batch and add time before dyeing begins. Batch cutoffs and processing windows are not guaranteed delivery dates.

Orders containing both ready-to-ship and made-to-order items may ship together when the made-to-order work is complete.

Shipping rates and carriers

Available shipping services and prices are calculated at checkout using the destination, package, and selected service. Current domestic services may include USPS and UPS. USPS-calculated rates include the store's configured $1 handling fee. Any available carrier transit estimate begins after the order leaves the studio.

Tracking and delivery estimates

Tracking is sent to the email address provided at checkout when the order leaves the studio. Carrier delivery dates are estimates and can change because of weather, holidays, service interruptions, or other events outside Floorboard Findings' control.

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction. We cannot guarantee an address can be changed after fulfillment begins.

Delayed, missing, or marked-delivered packages

If tracking stops updating or a package cannot be located after it is marked delivered, contact us through our contact page with the order number. Floorboard Findings will help investigate with the carrier, but carrier investigations and claim decisions can take additional time.

Damaged or incorrect items

For an item that arrives damaged or an incorrect item, follow our Return and Refund Policy. Do not mail an item back without written authorization.

Questions

For a shipping question before or after ordering, use our contact page or email marialoprest@yahoo.com.